Business Correspondence Address
IRUNSTORES
124 City Road
London
EC1V 2NX
United Kingdom
This is our virtual business correspondence address, provided by Capital Office Ltd. It is not an IRUNSTORES shop or warehouse. For goods returns, please see our Refund and Returns Policy and contact us for practical instructions.
Your cancellation rights
For most goods bought online, you may tell IRUNSTORES that you wish to cancel within 14 days after the day you receive them. Where one order is delivered separately, the relevant period normally runs from receipt of the last goods. You do not need to give a reason. After notifying us, you normally have a further 14 days to send the goods back.
Email irunstores8@gmail.com with a clear cancellation statement. An order number helps us locate the purchase but the optional form below is not compulsory.
Returning goods
Return address: IRUNSTORES, 124 City Road, London EC1V 2NX, United Kingdom. Contact us for practical return instructions; requesting instructions does not replace or delay your right to notify cancellation. Do not return goods to an address printed on a parcel unless we have verified it as the appropriate return address.
For change-of-mind returns, you pay the direct return-postage cost. For faulty, damaged or incorrect goods, we will arrange the appropriate remedy and reasonable necessary return costs under your statutory rights.
Condition of returned items
You may inspect and handle goods as you would in a shop. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Original packaging can help protect the return, but it is not a blanket condition of statutory cancellation or faulty-goods rights.
Refunds
For a valid cancellation, we refund the goods and the cost of our least expensive standard outbound delivery service. Any extra paid for a premium service need not be refunded. We may withhold a goods refund until we receive them back or you provide evidence of sending them, whichever happens first, and refund within 14 days of that point. Where no goods were supplied, we refund within 14 days of cancellation notification. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee.
Faulty, damaged, incorrect or misdescribed goods
Contact us promptly with the problem and order details. Photos can help but do not replace your legal rights or impose an absolute deadline. Where goods fail to conform to the contract, UK consumer law may entitle you to reject them, a repair/replacement, a price reduction or a refund. The short-term right to reject faulty goods is generally 30 days, subject to the applicable rules. These rights continue separately from change-of-mind cancellation rights.
Exceptions
A lawful cancellation exception will be explained before purchase where it applies, for example genuinely personalised goods or sealed goods unsuitable for return for health/hygiene reasons once unsealed. There is no blanket “no returns” rule for clothing, socks or sale items. Exceptions do not remove rights for faulty or misdescribed goods.
Optional cancellation form
To: Alan Jayes trading as IRUNSTORES, Business Correspondence Address: 124 City Road, London EC1V 2NX, United Kingdom; irunstores8@gmail.com.
I/we give notice that I/we cancel my/our contract for the following goods: [goods/order number].
Ordered on / received on: [date].
Name of consumer(s): [name].
Address of consumer(s): [address].
Date: [date].
Signature only if submitted on paper.
Effective date: 20 October 2026.